Refund Policy – INR2USD

At INR2USD, we aim to provide a smooth and secure currency exchange experience for all users. This Refund Policy explains the conditions under which refunds may be processed for transactions made on our platform.

By using our services, you agree to this Refund Policy.

1. Refund Eligibility

Refunds may be issued only under the following circumstances:

Payment deducted but order not processed
Transaction failed but amount was deducted
Duplicate payment made by customer
Order cancelled due to technical error from our side
Incorrect conversion/processing caused by INR2USD

2. Non-Refundable Cases

Refunds will NOT be provided in these cases:

User entered wrong wallet/bank details
Incorrect information submitted by customer
Delay caused by bank/third-party payment gateway
Chargeback disputes without contacting support
Exchange rate differences after confirmation
Transactions completed successfully

Note: Once the currency exchange is completed and delivered, it cannot be reversed.

3. Refund Request Process

To request a refund, you must contact our support team with:

Registered Email / Mobile Number
Transaction ID / Order ID
Payment Proof (Screenshot / Receipt)
Reason for refund request

You can contact us via our Support Page / Email / Live Chat.

4. Refund Timeframe

Once your refund request is approved:

Refunds are usually processed within 3 to 7 business days
In some cases, it may take up to 10 business days depending on bank/payment gateway policies

5. Partial Refunds

In some cases, INR2USD may issue a partial refund if:

Service charges were applied by payment gateway
Order was partially processed
Fees were incurred due to customer error

6. Chargeback Policy

If a user raises a chargeback dispute without contacting INR2USD support first:

The account may be temporarily suspended
Further services may be blocked
Verification may be required before allowing future transactions

We always recommend contacting support first for fast resolution.

7. Changes to Refund Policy

INR2USD reserves the right to update or modify this policy anytime. Any changes will be posted on this page.

Contact Us

For any refund-related queries, please contact:

INR2USD Support Team
Email: support@inr2usd.com (replace with your email)
Website: INR2USD